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Thai Airways Cancellation Policy Explained | How to Cancel & Refund

What Is Thai Airways Cancellation Policy?

Booking the flight with Thai Airways probably makes you excited to chill away on an island resort or do some good business. However, life could throw an unexpected twist along the way, and it becomes a question of flexibility. The trick to getting smoothly through a cancellation without stress is to be informed about the airline's innate way of working on its policies, layered with heavy reliance on the ticket type purchased: the base for their refund rules. The true crux of the airline's refund rules rests on this idea. In many cases, cancellation penalties are inversely proportional to the level of fare: the lower the fare, more its cancellation penalty. For many travelers, the ultimate protection comes in form of the 24-Hour Rule, through which a quick cancellation that is made barely within one day of purchase will entail a fee-free refund. Beyond that point, one would avoid the penalty, and in case of non-refundable tickets, they can only recover the taxes. So, knowing your fare class is your first and foremost thing to do when you prepare for a hassle-free journey even before take-off.

Basic Rules Of Thai Airways Cancellation Policy

Once you have booked your flight and, for some reason, want to cancel the flight, then make sure you carefully go through the Thai Airways Cancellation Policyand follow all its rules and regulations attentively so the cancellation can be made easily. All the important terms and conditions of the airline are discussed below: 

  • Unless stated differently in the above rules, you can cancel your booking within 24 hours after purchase and get a full refund without being charged a fee. 
  • This rule is generally applicable only in cases where a booking is canceled at least seven days before the actual departure date. 
  • The traveler qualifies for a refund; however, a cancellation fee will be deducted from the total ticket fare, which varies depending on the sector and fare class. 
  • The recovered fares on these tickets are not usually refundable, and depending on the fare rules, a partial amount of the taxes and fees paid on the unused ticket may be recoverable, or a travel voucher may be issued. 
  • As per the Thai Airways Cancellation Policyyou must keep in mind that you are entitled to a full refund from Thai Airways in the event of your flight cancellation. 
  • If you do not show up on the day of travel and have not canceled the flight, the airline can consider you a No-Show and charge you a fee which might make you lose your entire fare. 

How do I cancel my Thai Airways reservation?

The flight booking, changes to it, and even the cancellation of the flight can be done through Manage Booking under the Thai Airways Cancellation Policy. Now that the flight is in the online portal, you can consider making changes to it provided that you have an active internet connection. Following the guide below, you will be able to cancel your flight booking: 

  • Visit the official webpage of Thai Airways. 
  • On the right side of the screen, click on the Book option to access a few other options. 
  • Select My Trips from the given section and a new page will open up. 
  • You will need either the Booking reference or the ticket number in conjunction with the last name to search for your flight. 
  • Click on Manage Booking and the Thai Airways booking will be opened up.
  • Get to the Menu and select Cancellation from the different options. 
  • A new page will appear with a cancellation form, and you need to fill it out with accurate details. 
  • Attach the documents and complete the procedure by paying cancellation charges. 
  • You will receive a confirmation with a cancellation number, which can be used when requesting a refund. 

Other Ways to Cancel a Thai Airways Flight

The airline has provided several methods through which you can reach out to the help center and cancel the flight. From offline to online methods, you can choose the one you like. The Manage Booking has been discussed which is mostly used by the customers, apart from that, there are some other procedures as well, such as: 

Through A Phone Call

You may very much cancel your flight through a phone request or a refund. This will be the quickest way to reach their executive team, and they will have your attention. Below, we have provided the processes you will need to follow to cancel your ticket over the phone. You can also request a refund on call under the Thai Airways Cancellation Policy 24 hrs only. Examine it to gain insight:

  • Just dial (+1) 815 745 5510, the customer service telephone number, so that you can reach the executives. 
  • It is important to heed the voice instructions produced by the telephone, which will advise you on what to do next. 
  • You are to follow the above instructions before you use the IVR menu with its many questions and keys.
  • Your cancellation will then be directed to the proper support representative by the call system if you accessed the number for cancellation.
  • During the call, be sure to ask any queries regarding your flight journey and share the exact details noted on your ticket. 
  • The flight cancellation will be arranged, with all relevant details sent through email.

Airport Helpdesk

Cancellation of flight tickets via airport ticketing offices is one more option that can be done as per the Thai Airways Cancellation Policy. If you cannot manage canceling it through other means, this seems to be a viable method. Simply go to the support desk at the terminal, give them all the details about the flight, and they will cancel it for you. Always travel to the contact center with the needed papers like ID, passport, and ticket. The staff are there to help with cancellations and also with any questions regarding the journey as a whole. You can enquire about the refund, whether you are eligible for it, or what you will get in return before the cancellation. Once the flight is canceled, you will receive a confirmation via email or a text message. 

Thai Airways Phone Application

Another method to cancel the flight online will be the phone application. If you are not able to reach out to the official website of the airline, then you can navigate its mobile application. You can access the journey whenever you want. The following procedure will help you navigate the cancellation on your phone and the Thai Airways Refund Policy also let you request a refund:

  • First, download the official Thai Airways phone +66 (0) 2356 1111 application. 
  • Open the account by adding your account details, such as username and email address.
  • Add your flight information, such as the reservation number with your last name. 
  • Search the flight journey and select the Cancellation option. 
  • Follow the instructions appearing on the screen and submit the form. 
  • Once completed, you will get the cancellation information in your account. 

Can I get my money back if I cancel my flight with Thai Airways?

Failing to cancel your flight and missing it, you risk losing even the whole ticket value. Remember to always cancel before departure. As a general principle, if Thai Airways cancels flights, you are entitled to a full refund with no Thai Airways Cancellation Fee, regardless of the fare type of your ticket. Refunds after the first twenty-four hours, however, depend on the fare category:

Ticket Type

Refund Eligibility

What You Get Back

Refundable Tickets (e.g., Flexible Fares)

Yes, you are eligible.

The total fare minus a cancellation fee (which varies by route and fare class).

Non-Refundable Tickets (e.g., Saver Fares)

No, not generally.

You are usually not eligible for a refund of the base fare. You may only be able to reclaim a portion of the unused government taxes and fees.

Is Thai Airways free cancellation within 24 hours?

Yes, under the Thai Airways cancellation policy, free cancellation is generally accepted for Thai Airways Cancellation Policy 24 hrs and a full refund is given with no penalty. However, a very important condition is that the booking must be made 7 days before the scheduled departure of the flight. Check fare rules that apply to your ticket, as they will ultimately rule the cancellation policies.

Conclusion

The cancellation policy with Thai Airways is that one is fully refunded in cases of cancellation within twenty-four hours of the time of purchase, as long as there are at least seven days to the flight. Out of this window, you are entitled to a refund based on your type of ticket. If you have bought refundable tickets, then it attracts a fee, and non-refundable fares are usually refunded with only the unused taxes. You should never forget to examine the fare rules of your particular ticket, and it is always good to know that cancellation on account of disruption by the airline company is an ensured refund.

Frequently Asked Questions ?

Can you cancel a Thai Airways flight?

Yes, while you can cancel your Thai Airways flight online at the Manage Booking portion of their website, or you can also get in touch with Thai Airways. The possible refund you may receive and the Thai Airways Cancellation Fee you may incur will depend very largely upon the fare rules from the ticket issued to you and the extent of advance notice with which you're able to cancel prior to your departure date.

Can I get a full refund if I cancel my flight?

It is possible to cancel a flight without any punishment provided that you cancel your ticket within twenty-four hours of the moment of booking a ticket and within at least seven days preceding the flight planned. Any cancellations after this period would automatically lead to Thai Airways paying the full price unless they cancelled the flight, in which case, the cancellation fee would be charged, or no refund of the fare would be offered, in accordance with the Thai Airways Refund Policy. 

Can I cancel my flight ticket and get a refund?

Yes, you may cancel your ticket and get a refund. In the case of refundable fares, the amount is refunded less a cancellation fee. It is the rule under nonrefundable fares that they do not generally provide refunds except for the unused taxes and government fees. For the specific refund policy, check your own ticket's "Fare Rules."