How To Contact Avianca Airlines?

Avianca Airlines is one of top low-cost airline that provides quality service at an affordable rate. When a passenger has faced any inconvenience or wants to modify their flight ticket can communicate with the airline’s agent. There are multiple communication channels that airline offer to their passengers. In this article, you will learn about the various communication channels of Avianca Airlines. 

Why Passengers Reach Out to Avianca Airlines' Customer Service Team? 

It is useful to have an insight into the services that Avianca Airlines provides in its customer service team before venturing into understanding its available communication channels. The customers of Avianca Airlines tend to contact the Avianca Airlines Customer Service team for many reasons. Whenever customers talk to the executives of the airline, they will always look to respond to their issue in the most effective manner. Some of the reasons to call Avianca Airlines are as follows: 

• Baggage-related questions: When passengers are in search of answers to their queries concerning their luggage then they can contact their customer support. 
• Changes: In case you have to change your current booking or amend the details in your ticket and you are not sure of the charges, procedures, and policies, use the Avianca Airlines Customer Service to help you. They will deal with the changes on your behalf. This is in addition to changing your flight date, name, or date. 
• Special Assistance: You can also reach an airline agent under the services of special assistance when you need special help during your trip. They will advise you as to the policies and get arrangements made with you.
• Reservations: The reservations to fly with Avianca airlines could also be done by phone. Contact their agent and notify him or her of your reservation and he or she will do the reservation on your behalf.
• Inquiry: If you have a question of any sorts regarding your flight, you can always call one of the Avianca Airlines Customer Care representatives. They will go the extra mile to ensure that they ease your travel.

How do I contact Avianca Airlines via phone? 

To contact the Avianca Airlines customer service team, follow the steps mentioned below: 

• Visit the official website of Avianca Airlines. 
• Reach the bottom of the page and locate the ‘Contact Us’ option. 
• The Avianca Airlines phone number for different regions will appear on the screen.
• Dial +1 866 919 0081 and follow the IVR (Interactive Voice Response)
• Press 1 to make a booking with Avianca Airlines. 
• Press 2 to modify the existing booking. 
• Press 3 to inquire about the baggage. 
• Press 4 for a refund and cancellation inquiry. 
• Press the key, and a representative from the corresponding department will connect with you over the phone. 
• Reach out to the agent and have your question answered. 
• Press 9 to return to the main menu. 

How can I contact Avianca Airlines if I live outside of the United States?

Are you unable to get in touch with Avianca Airlines from overseas? You will not have a live conversation with an airline representative when you dial the domestic number. The airline provides an international phone number for passengers heading outside of the US. The cost of international calls is decided by the telecom operator. To get in contact with an Avianca Airlines Live Person, dial +57 01 800 018 9810. Additionally, the airline offers regional local numbers so that travelers can speak with a local agent and get prompt support and correct information. Avianca Airlines' numbers in various regions are as follows:

• Argentina: +54 0800 345 0897
• Spain: 34 800 000 010
• Canada: +1 800 722 8222
• Chile: +56 800 004 145
• Mexico: +52 800 953 2753 
• United Kingdom: +44 800 026 0402
• Guyana: +592 226 0020
• Brazil: +55 0800 727 8957
• Colombia: +57 601 307 3940
• Costa Rica: +506 4002 3320
• Germany: +49 800 6271070
• Peru: +51 800 80459 /60

Note: If you can't find the local number for your area in the list, try calling Avianca Airlines Customer Service international number or visit their website to find the number for your region. 

How do I complain to Avianca Airlines?

To write an email to Avianca Airlines, follow the steps below: 

• Visit the official website of Avianca Airlines. 
• On the upper right corner, click on the ‘Contact Us’ option. 
• Move to the bottom of the page and locate an online form. Click the part and the next page will open. 
• Selection of various reasons to complain. Choose the one that suits you best. 
  • Compliments and Acknowledgements
  • Ticket Sale Request
  • Complaints
  • Group Reservation
  • Certificate Request
  • Flight changes due to force majeure 
  • Purchase Support
  • Claim Book
• Now, proceed to fill out the form with the required details.
• Submit the form and leave the page. 
• An Avianca Airlines Live Person will be in touch soon to discuss your concern briefly. 

Note: The airline may take 24 hours to respond to your email. They might connect you over the phone. 

Conclusion

Avianca Airlines does not make contacting the airline very limiting since the airline has an easy method of contacting customer care. You will be welcome to receive answers to your booking, baggage or assistance queries, since their 24 hours a day team is waiting to assist you. They even have the online form, in order to receive any feedback or even complaints they can receive, so your voice can be heard.